CAUTION! The following terms refer to shipping and returning products abroad, except Cyprus.
If you are interested in the conditions of dispatch and returns to Cyprus press here.
Shipping products
The shipping and delivery of products abroad is done with DHL and the time of shipment depends on DHL and the plase of dispatch.
In case the parcel is not sent in time, a delay in delivery can be attributed to DHL due to inaccessible areas, weather conditions, mistake of transport company, holidays etc.
The gift packaging is provided free of charge. In peak times such as Christmas, Easter, school period etc., wrapping adhesives are provided.
Shipping cost
For the cost of shipping products abroad. you will be imformed by e-mail from our Orders Department, according to the official price list of DHL.
Payment methods
Bank transfer, credit card, Paypal.
ALSO if you want to transfer from a bank abroad please do the deposit ONLY to the account of ALPHA BANK.
ALPHA BANK:
ACCOUNT NUMBER: 104002330000337
IBAN: GR1501401040104002330000337
SWIFT-BIC: CRBAGRAA
Products returns
In case of returns, the products to be returned must be in the same condition as received, but that they be unsealed or has violated the packaging. The products should be accompanied by the corresponding sales receipt, or the sales invoice.
To avoid any inconvenience, you are advised to check carefully at the time of delivery of your order on the condition of the products and their packaging intact, in order to detect any obvious defects (eg broken goods, wrong kind etc).
Products that have already been used are not amenable to change or return in any case.
Only in case of error, or the product hardware failure will examine the case of a change since first confirmed error by the manufacturer.
In case of Refund, the payment must be confirmated from our Accounting Department and the package must be returned to us. This procedure takes approximately 10 working days.
The cost of returning a non-defective product and sending a new one, will be determined upon consultation with teh Customer Service Department.
In case of Refund, the payment must be confirmated from our Accounting Department and the package must be returned to us. This procedure takes approximately 10 working days.
To return your products you can contact us by e-mail at [email protected] or call 2108211511 to get approval and instructions for charging shipping costs.
Not Available